RPN NOT DETECTED

You're not connected to Loxada's secure network.

Your device isn't routed through a Loxada Remote Private Network right now. Run through the troubleshooting steps, or get in touch with your support desk.

Run through these

1

Your Loxada device is powered on and connected to the internet

Device lights should be solid white.
2

You're connected to your Loxada device

Either via Wi-Fi or with an ethernet cable.
3

Your Loxada account is still active

Your administrator can confirm this in the portal.

If you're still not connected after these checks, get in touch with your company's support desk for further assistance.

Contact support

You're not connected to Loxada's secure network.

Upgrade your remote working security.